AVAYA IP Office Soft Console. Quick Reference Guide. Answer a Call. ♢ Press ENTER or click the Answer icon on the toolbar. ♢ If you are already on another call. Installing Avaya IP Office™ Platform SoftConsole. Page 2. EN-S Issue 08e (27 October ). IP Office™ Platform Comments on this. receptionist softconsole. Operator Console. IP Office SoftConsole User Guide · IP Office SoftConsole Install · IP Office SoftConsole Use

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Serial Number can not be same. In a hosted environment, WebSocket communication provides security. Yes No Ask Me Later.

This functionality is only available to customers and partners who are logged in. To validate this, use the https: Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Avsya, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.

SoftConsole User

To validate your profile, use the https: Ava and Web Chat functionality is only available to customers and partners who are logged in and have an active maintenance agreement. As the communication is done over port 80 or same port used for HTTPthere are no issues with firewall traversal. Technical Solutions There are iffice results available right now.

Would you like to chat with one of our Support Agents? SoftConsole can be minimized in the Windows system tray when not in use, but will pop up on the screen when a call is received.

Avaya IP Office SoftConsole | Efficient Communication Solutions, Inc.

If this feature is used, the PC requires a sound card and speakers. Enclose exact words or phrases in double quotes. Answering calls Making outgoing calls Supervised and unsupervised transfers Transfer calls to voicemail Hold and park calls Monitoring queues and answering queue calls Using and viewing conference rooms Conferencing held calls Adding users to a conference Adding text to a call Pffice release Intrude Sending text messages Paging Recording calls Sending email Using dial pad Multiple language support, users can select language Maximum of 4 SoftConole Receptionist Licenses per IPV2.


SoftConsole provides enterprise receptionists and operators with call information and call actions to simplify call handling and instant messaging. With SoftConsole, users see the status of other users and adjust basic telephony settings of other users, such as forwarding numbers. Find the latest product documents, product notices and product manuals for the Product and Release you’ve selected.

However, you may also access any Avaya Learning page by doing the following: Sound and media files can be associated with calls. If you do not have access to sogtconsole Sold To, contact your Company Administrator.

Tips for Searching Avaya Support A good query consists of three things: It can be purchased with the Receptionist user license. Latest Release Notes There are no results available right now.

Avaya IP Office SoftConsole

Avaya recommends using phones that support Auto Answer. We are set up for collaborating with you with screen sharing and Web Talk. However, you can open Service Requests now by accessing the “Service Requests” tab. Technical Solution Search Enter. On this page, you will find the top Knowledge Solution Articles authored by Avaya Associates to solve technical issues.

Select Avaya Learning Navigator 3. Users can use instant messaging features provided by Avaya one-X Portal, if available. It also provides login options for back-up operator PCs. The more exact the phrases are to the actual title or string of text in a document, the better the results. Please provide additional details.


Search within a Product Document Type Enter. If you do not have access to a Sold To, contact your Company Administrator. The WebSocket protocol is bidirectional between the client and the server.

IP Office SoftConsole users can simultaneously view caller information, directory information for point-and-click routingheld calls and company-wide phone status. Distributor functionality is only available to Employees or offive Avaya Ssoftconsole who are logged on and have Sold To’s associated to their login.

Community Support Forum DevConnect. Videos and Tips on using the Avaya Support Website can be found here. This link should take you directly to the selected product training page once you have provided your Avaya Learning login credentials.

You can also display documents by selecting a specific document type Latest Product Documents There are no results available right now.

Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To’s associated to their login. Please sign in now or Register using the Register Now!

Your Company Administrator is reviewing your request in order to approve your login. You will receive a confirmation email upon approval. You are now leaving Avaya Support and entering the Avaya Learning website. Your support registration has been received and is in the approval process.

Download Search Describe the download: Technical Solutions Recommended Solutions There are no results available right now. You’ll also find a troubleshooting area to query on these solutions for the product you’ve selected.