BASELINE ENTERPRISE STANDARDS FOR TELEPERFORMANCE PDF

real-time: ✓ TP CCMS. ✓ TP Observer. ✓ TP Client. ✓ TP Reports. ✓ TP Passport. ✓ TP Desktop. ✓ Baseline Enterprise Standards of Teleperformance (BEST). The Teleperformance culture is based on five core values: Integrity, Respect, .. BEST (Baseline Enterprise Standard for Teleperformance), are. This set of corporate internal standards, named TOPS (Teleperformance Operational Processes & Standards) and BEST (Baseline Enterprise Standard for .

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Teleperformance Desktop is a targeted communication solution.

Teleperformance Reports is a web-based reporting system that can be configured to aggregate a wide variety of information from various data sources. It reveals the consistency of our processes, our alignment with Teleperformance values, and continues to reflect the commitment with our employees, clients, customers and shareholders.

When we know about them in advance, we can better prepare our team to have assertive responses to clear 80 percent of such interactions. TEP FPthe worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition Core Servicesas well as with online interpreting solutions, visa application management services, data analysis and debt collection programs Specialized Services.

The customer was surprised how the agent spent three hours on the line, never giving up on the mission. As the customer experience evolves, we know that most expect the highest level of service every time, at every interaction.

The articles centered on how the changing economy will require leaders and employees who retrain and often completely transform their skills multiple times throughout their working life.

We consistently monitor our operations to guarantee we achieve the best results. This result is achieved through structured processes that provide leaders with consistent assessments of agents’ results.

We help our partners define the best strategy to deploy an efficient and unique operation, no matter the location.

Avoiding the Leadership Bubble. TOPS is a daily performance management process: For businesses, this revolution has presented a particular challenge. Leave this field empty. Mobile devices and social media sstandards us stay in touch whenever and wherever we want.

Teleperformance Announces Consultancy Business for CX Research

It manages programs in languages and dialects on behalf of major international companies operating in a wide variety of industries. We go to work day in and day out because the work that we do matters, and the people that we interact with needs our skills and our talents to help them solve problems that are important to them.

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Standrads shows the most current subjects of interest to customers.

This set of corporate internal standards, named TOPS and BEST, aims to improve the quality of existing practices and processes in the company to ensure consistency and high performance in our operations all over the world. They can select not only the mode of communication, but also the….

By defining, sharing, and implementing worldwide best practices, Teleperformance assures consistency and quality in all its operations, all over the world.

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We tell every potential client about our high standards. We take pleasure in creating wnterprise Great Place to Work for our people so they are enabled to take care of their customers.

As technology and innovation transform the way companies do business, it will be imperative that…. Identifying the main reasons that lead customers to get in touch with Teleperformance is one of the main purposes of TCD.

The Group operatescomputerized workstations, withemployees across contact centers in 76 countries and serving markets. We try to impart the unique culture — we have Teleperformance DNA running through our blood, we live and breathe our corporate values, diversity and inclusion are the norm, employee-volunteerism is strong and vigorous, and the caring nature of the people is innate.

To bring the right solution to each customer, we help our partners syandards the best customer service strategy and deploy an efficient and unique operation to handle each interaction, no matter the location.

Teleperformance CCMS integrates data from many systems and departments into a comprehensive view of performance at every level. BEST also reinforces consistent best practices in project and Human Resources management in all Teleperformance operations worldwide. At the end of the day, there will be metrics and numbers that show our performance.

August 6 Customer Experience. A shining example of feedback we receive was provided by a hotel booking customer who was very impressed by the care and dedication shown by our agent. These are our globally-tested operational systems that guarantee consistently excellent performance through our people. Technology has changed the way we communicate. Behind the numbers, however, customer feedback tells the deeper story of how our people truly demonstrate how Teleperformance Philippines Cares.

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A tool that empowers management to customize the approach to customers according to their mood, increasing the perceived quality of customer care.

They are included in the following indices: Through its intuitive, web-based report builder interface, users have the flexibility to generate custom reports, evaluate large amounts of information, and increase visibility of their core metrics. This data is stored for reporting and analysis by time period and mood.

Teleperformance in the Philippines Cares is our latest brand communications campaign, launched in Baseline Enterprise Standard for Teleperformance BEST By defining, sharing, and implementing worldwide best practices, Teleperformance assures consistency and quality in all its operations, all over the world.

That is the way we do business: One of the most inspiring parts of our business is positive customer feedback, especially when it involves one of our remarkable employees in the Philippines! A comprehensive, self-help reporting application that empowers users with the ability to generate on-demand reports for real-time analysis and decision making.

Teleperformance Desktop also monitors desktop state and provides the ability to lock out a workstation based on business need.

Teleperformance in the Philippines Cares about people and the customer experience | Teleperformance

The ability to still surprise them with such genuinely caring service that surpasses expectations is one of the most remarkable traits of the people of Teleperformance in the Philippines. Teleperformance in Portugal isfor the first time, certified in all six Teleperformance Group processes at the same time. The same floor management process in every single site in the world reduces variation among leaders and among agents, and increases productivity, ensuring that all Teleperformance clients receive higher quality service everywhere.

We tell them of our global network, vaseline deep well-spring of experience and expertise, and the full range of latest technological tools and solutions for whatever stansards they may have. Listening to feedback from stakeholders including employees, customers, shareholders, constituents, etc and then acting on that feedback can be as critical to business success as financial management, strategy and execution.

Through decades of business and client standadds leadership, Teleperformance’s commitment to quality has delivered BEST.