Six sigma and mumbai dabbawala. 1. WELCOME TO SIX SIGMA PRESENTATION; 2. PRESENTED BYSandeep ManeAnkitSonam. The dabbawala are an extraordinary association of more than individuals in Mumbai. “Dabba” simply signifies “lunch box”; “walla” implies. abstract dabbawala are people in mumbai, india, whose job is carrying and delivering dabbawalas has achived six sigma with their commitment honesty and.

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Jeetendra Jain, in the British Council of India, contacted dabbawala to arrange a visit.

I say 20 lakhs. This website uses cookies to ensure you get the best experience on our website. The Coding system evolved through dabbawal stages with time.

They were told to go to Delhi and collect it. So, I asked one dabbawala why they charge so less. He said he didn’t know what that was. Code for Dabbawala at Destination. This report concerns needs and changing needs and their satisfaction level, which are the important function in every organization. Control Standardize and document the process and implement the plan.

The unsurpassed 125-year-old network that feeds Mumbai

There are employees about in number and deliver approximatelytiffin boxes every dzbbawala. Archived from the original on 9 August Future Now The first pirate politician in power. Nowadays Indian businesses are the main customers for the dabbawalas, and the service often includes cooking as a delivery.


More thanlunches are moved and delivered each day by an estimated 4, to 5, dabbawalas across Mumbai. Employee Motivation Every business, if destined to succeed, needs its employees to act in the right way – but for employees to do so there must be sufficient motivation.

I was impressed by the efficiency and complexity of the process by which sometiffin boxes were sorted, transported, delivered and returned each day by people who were mostly illiterate and unsophisticated.

So he always goes on time. They told Dabbawala it was a big honour so Dabbawala asked them to send it across. As changes grow ever more unpredictable creativity is rapidly becoming recognized a core management skill.

They believe on continuous improvement by way of innovation. The whole city can be affected by late deliveries, says Sangle.

4 Reasons the Dabbawala Supply Chain Succeeds While Corporate Giants Struggle | iSixSigma

Managers need to be able to make best use of their time, talent fabbawala of other people to work with and through others to achieve corporate objectives. And, as far as qualification is concerned, you will see that the average literacy rate is 8 th grade schooling; which means the dabbawalas are illiterate and yet they have managed to achieve a Six Sigma quality rating, which means only one wrong service in a 6 million deliveries. It is frequently claimed [16] that dabbawalas make less than one mistake in every six million deliveries; [26] however, this is only an estimation from Ragunath Medge, the president of the Mumbai Tiffinmen’s Association inand is not from a rigorous study.


A lot of people lost their lives. Retrieved 3 May — via YouTube.

Once your business has used a created a mission statement and carried out a SWOT analysis, then Six Sigma can help you focus on areas for improvement. By using our services you are getting hot food safely deliver in your office.

Lunchboxes have to reach the client by If Runnr decides to launch scheduled lunchtime deliveries in Mumbai, Kumar says he would consider partnering with the dabbawalas. The dabbawala knows the consequences of going late.

Every 15 days they have a meeting. This cycle of operations of delivery takes them nearly 8 hrs a day very similar to the office timings, as these takes time normally ssigma 9 a.

Tiffin distribution is suspended for five days each March as the tiffin-wallahs go home for the dabbawala village sogma. The dabbawalas offer a different service to the digital start-ups. They would have decided based solely on the package. You Might Also Like.